IL GUSTO Spirits Ltd is committed to being responsive to our customers' needs. If you have any comments or suggestions please e-mail us at shop@medeavodka.co.uk
Customer support - call 0870 750 0962 Mon-Fri Normal BT standard rates apply.

Shipping And Handling: IL GUSTO Spirits Ltd delivers to the UK, All prices for delivery are automatically calculated and added to the total at the 'checkout'. All orders are processed within 24 hours, Monday-Friday. At all times orders placed after 12 noon will be dealt with on the following working day. Orders placed on Fridays (after 12noon) and weekend are processed on Monday. Shipments within the U.K. should arrive within 3-5 working days (delays are occasionally inevitable due to unforeseen factors). Some delivery options are limited to certain counties and weights.

Delivery Terms: We are sending your goods by courier. Standard courier deliveries are usually made between 9am and 5pm. all deliveries must be signed for. if you are out when the courier arrives, the courier will leave a card with a contact number for you to call. Two attempts will be made to deliver the goods. IL GUSTO Spirits Ltd will not take responsibility to deliver the goods after these two attempts. Arrangements for collection need to be made with the local depot of the courier

Payments: We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund your money. This applies only to goods that have not already been shipped or picked up by the customer.

Disclaimer: Neither we, nor our affiliates, officers, directors, employees, agents, third-party content providers, sponsors, licensors or associates warrant that the site will meet your requirements, be free of interruption or make any warranty as to the results that may be obtained from the use of the site. We explicitly disclaim any responsibility for the accuracy, content or availability of advice, information, content, service, materials or merchandise provided through the site. Further, no oral or written information or advice provided through the site shall create a warranty. We encourage use of discretion when using the Internet whether using our or anyone else's service. We cannot be held accountable for the accuracy, copyright compliance, legality or decency of information contained in and materials, products, services and advice provided by third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Refund Policy: We want you to be happy with the goods that you receive from us. We will refund goods purchased from our site, as long as the following requirements are met:

  • You have seven days, from the receipt of goods, in which you can refund your order.
  • You MUST inform us that you require a refund within seven days (Tel:01494 674 045 or Email: shop@medeavodka.co.uk).
  • Purchases are returned in good condition and in original packaging, where appropriate, unless faulty.
  • You must NOT destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us and the supplier.
  • The cost of return postage will be at your expense unless the goods are faulty or the supplier in question offers a 'free returns' service.
If you placed your order in the last 24 hours and wish to cancel it, please call us on 01494 730 626 with your order number, your full name and address.
Note: You will find your order number on your confirmatory email.

If your order already been dispatched?
Because we like to dispatch our products as soon as possible, sometimes we may have dispatched your order before you call or email.
In that case, please wait for your product to arrive and return the products to us by royal mail recorded delivery.
The cost of return postage will be at your expense unless the goods are faulty or the supplier in question offers a 'free returns' service.

However we will exchange the products if there is a fault and the return delivery cost will be paid by Medea Vodka. Only products that have not been used and are still packaged will be exchanged.

Website Content: All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the purpose of placing an order with us or other personal uses. The materials on our website may not be used for any commerical reasons without our advanced permission.

Other: We won't sell alcohol to anyone who is not 18 years old. Sorry but that is the law. By placing an order you confirm that you and the receiver are at least 18 years old.